Privacy Policy

Who we are

Ava ("we", "us", "our") provides an AI assistant for scheduling, messaging, and business operations. This policy explains how we collect and use information when you use Ava, including when you connect Google Calendar.

Information we collect

• Account data (name, email, phone, and login credentials).
• Business data (business name, services, staff, locations, and settings).
• Communications (messages and conversation transcripts used to deliver the service).
• Payment and billing data handled by Stripe (we do not store full card numbers).
• Calendar data when you connect Google Calendar (calendar identifiers, event details, availability, and sync metadata).

How we use information

• Provide and improve Ava features (booking, messaging, and reminders).
• Sync schedules and prevent double-booking using connected calendars.
• Provide customer support, analytics, and account security.
• Process subscriptions and billing through Stripe.

Google Calendar data

When you connect Google Calendar, Ava accesses calendar data only to provide scheduling and synchronization features. We do not sell Google user data or use it for advertising.

Google user data is not shared with third-party AI models for training, and it is never used to train or improve any AI or machine learning model. Any processing of Google user data by our AI subprocessors (see Sharing and processors below) is limited to delivering the specific Ava feature you requested, such as checking your availability to schedule an appointment.

Ava’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect Google Calendar at any time to stop further access.

Text messaging (SMS)

When you opt in to receive text messages from Ava — by submitting your phone number on our website or by texting Ava first — we collect your phone number and your SMS opt-in status, and we use them solely to send you the conversational messages you requested (replies about your plans, invitations, and bookings). Message frequency varies. Message and data rates may apply.

Business account holders who provide a number at signup receive recurring operational texts about their business account (booking alerts, schedule summaries, approval requests); each notification type can be turned on or off at any time in the Ava dashboard, and the same opt-out and non-sharing terms apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver the service (e.g. our SMS provider) or as required by law.

You can opt out at any time by replying STOP to any message (we will send one final confirmation and nothing further). Reply HELP for help, or contact us at admin@ava.ai.

Sharing and processors

We share data only with service providers that help us operate Ava, such as hosting, databases, messaging providers, and payment processing. These providers are contractually required to protect your data and only use it to provide services to us.

Ava’s AI assistant features are powered by the following subprocessors, accessed through their standard commercial APIs: Anthropic (Claude models) for conversation and text processing, OpenAI for text embeddings, and ElevenLabs for voice processing. These providers process your data only to deliver the specific Ava feature you use, and they do not use it to train their underlying AI models.

Retention

We retain data for as long as your account is active or as needed to provide the service. You can request deletion by contacting us.

Security

We use industry-standard security measures to protect your information. No system is 100% secure, but we work to keep your data safe.

Contact

Questions about this policy? Email admin@ava.ai.